Frequently Asked Questions - Sales and Technicals

Sales related questions

• How is my order delivered?
  Orders are electronic delivered by email within 12 hours after you have placed the order but expect it within some hours or faster.


• I just placed an order, where is my license?
  Orders are electronic delivered by email within 12 hours after you have placed the order but expect it within some hours or faster. If you after 24 hours still have not received your registration details please check your spam or junk folder and what email did you use when ordering your license as this is the email address your registration details for phpDesigner will be sent to. If you still have not received your registration details for phpDesigner 8 contact me.


• Can I use my personal license for phpDesigner 8 for commercial projects?
  No. You need the commercial license if you are making money of your work created with phpDesigner 8 or if you use your personal license for phpDesigner 8 at work.


• What is your refund policy?
  Due to the electronic nature of the software I cannot refund your order. However, you can freely evaluate phpDesigner for 21 days to see if it meets your requirements before you order your license.


• I lost my registration details how can I retrieve them?
  Send me an e-mail with a request for your registration details for phpDesigner 8 including the e-mail you used when ordering your license or order number and I'll e-mail your registration details for phpDesigner 8.


• How many computers can I install phpDesigner 8 on?
  This depends on your license, with a commercial license you can install it on your workstation at work, on your laptop and on all your computers at home, as long as your are the only user of it. With a personal license, you can however only install it on your private laptop and on your computers at home and as long as you are the only user of it.


• If I buy a license for phpDesigner 8 do I get upgrades and updates for free?
  
  Updates are minor feature additions, enhancements and fixes, within the same version number, i.e. 8.0, 8.01, 8.5 etc. All registered users can receive updates of the same version they have purchased free of charge.
  
  Upgrades are major changes to the program and a change in the left part of the version number, i.e. 6.0, 7.0 8.0 etc. All registered users can upgrade with a up to 30% discount of the listed price.


• Do I get an invoice for my order?
  Yes.


• Sales tax
  All prices are listed without VAT. If you are located in any EU country and do not have a VAT number, VAT will be added at your local rate to your order as required by EU regulations on electronically delivered goods.


• Do you offer academic site licenses?
  Yes. Simply contact me by e-mail with how many seats you need.


• I am a student, how can I get the academic license for phpDesigner 8?
  Please contact me. An academic license for phpDesigner 8 is only available to students and teaching staff of accredited educational institutions, including vocational/trade schools, colleges, universities and institutions. To qualify, you must have an e-mail address from an educational institution or a valid academic ID with a picture and visible enrolment date. To apply for an academic license, send an e-mail to me.

Technical support related questions

• Find and backup my user data in phpDesigner 8
  Go to the menu File > Data Folder, go one level up and backup the file 'phpdesigner.xml' and the folder 'phpdesigner'.


• Loosing focus
  This is a problem caused by Teamviewer. When Teamviewer is running it put a small button near windows options buttons, you need to click that button and cancel Teamviewer for phpDesigner.exe and phpDesigner 8 will work fine again.


• Problems with UTF-8 encoding without BOM
  It is very difficult to tell the different between a UTF-8 encoding without BOM and ANSI. To solve this problem you can either enable the BOM for UTF-8 encoding from the menu File or the Preferences or add a special character like the Danish special character “Æ” in your document.


• MySQL is not working
  MySQL is an extension to PHP. You need to configure your PHP to work with MySQL.


• Missing .dll files on up start
  This is due to your PHP and the syntax check for PHP in phpDesigner 8. In the menu Tools > Preferences > Editor > Debugger > Syntax check, you can either disable or configure your PHP installation.


• How do I enable Xdebug in PHP?
  Xdebug is a third-party application. See http://www.xdebug.com for installation guide. The default PHP that comes with phpDesigner 8 is preconfigured to work with Xdebug. See also how to configure Xdebug with PHP